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Refund policy

RETURN AND STORE CREDIT POLICY

Not Just Jewelry

At Not Just Jewelry, we want you to be satisfied with your purchase. While we do not provide refunds to the original payment method, eligible items may be returned for store credit under the conditions below.

ELIGIBILITY FOR STORE CREDIT

To qualify for store credit:

  • You must contact us within 14 days of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, accessories, manuals, and gift boxes must be included.
  • Proof of purchase is required.
  • The return must be approved by Not Just Jewelry before it is shipped or delivered.
  • After authorization is issued, the return must be shipped within seven calendar days using the return instructions provided by Not Just Jewelry.

Items returned without prior approval may not be accepted.

FINAL-SALE AND NON-RETURNABLE ITEMS

The following items are not eligible for return or store credit:

  • Items clearly identified as "Final Sale" at the time of purchase, including designated clearance or promotional merchandise
  • Earrings and other pierced jewelry
  • Cosmetics, skincare, bath, spa, and personal-care products
  • Candles and home fragrance items
  • Swimwear and other hygiene-sensitive products
  • Gift cards
  • Personalized or special-order merchandise
  • Items that have been used, worn, damaged, altered, or returned without their original packaging

STORE CREDIT

Once the returned item has been received and inspected, we will notify you whether the return has been approved. Approved returns will receive store credit in the form of a digital gift card, issued to the email address associated with the order, for the purchase price of the eligible merchandise. Store credit does not expire. Original shipping charges are not included in the store credit. Store credit cannot be redeemed for cash.

RETURN SHIPPING

All returns must be sent by mail only. Customers are responsible for all return-shipping costs. We recommend using a trackable shipping service, as Not Just Jewelry is not responsible for returns that are lost or damaged in transit.

PROCESSING TIMEFRAME

Once we receive and inspect the returned item, please allow 5–7 business days for processing. You will be notified by email once your store credit has been issued.

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, contact us within three days of delivery and include your order number and clear photographs of the item and packaging.

If we confirm that an item arrived damaged, defective, or incorrect, Not Just Jewelry will provide an appropriate replacement, store credit, or other resolution and will cover any required return-shipping costs.

Please do not discard the item or its packaging before receiving instructions from us.

RETURN POLICY ABUSE AND FRAUD PREVENTION

Not Just Jewelry reserves the right to limit or deny store credit when we reasonably suspect fraud, misuse, or abuse of this policy. This may include, but is not limited to, excessive or repeated returns, returning used, worn, altered, damaged, or incomplete merchandise, misrepresenting the condition of an item, or attempting to return merchandise not purchased from Not Just Jewelry.

We also reserve the right to refuse future purchases or returns from customers who repeatedly violate or attempt to circumvent this policy. All returns and store-credit decisions are subject to verification and approval by Not Just Jewelry.

HOW TO REQUEST A RETURN

To request authorization for a return, email: notjustjewelryboca@gmail.com

Please include your name, order number, the item you wish to return, and the reason for the return. We will provide return instructions if the item is eligible.

POLICY CHANGES

Not Just Jewelry reserves the right to modify this policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to your return request.

GOVERNING LAW

This policy and any dispute arising from it are governed by the laws of the State of Florida.

Not Just Jewelry reserves the right to refuse returns that do not comply with this policy.